Refund policy
Due to the nature of many of our products, most sales are final.
Non-customized apparel may be returned for store credit within 15 days of purchase. Items must be unworn, unwashed, free of odors, pet hair, stains, and damage, and returned with original tags (if applicable). Shipping charges are non-refundable, and customers are responsible for return shipping costs.
The following items are final sale and cannot be returned, exchanged, or refunded:
• Custom or personalized items
• Made-to-order products
• Fundraiser, team, school, business, and bulk orders
• Earrings and other personal care items
• Sale or clearance merchandise
• Gift cards
We do not accept returns or exchanges for buyer's remorse, incorrect selection, or color variation due to screen or lighting differences.
If your item arrives damaged or defective, please contact us within 3 days of delivery with photos so we can assist you.
CUSTOM + BULK ORDER CANCELLATION POLICY
For custom, personalized, fundraising, team, school, business, and bulk orders, extensive time is spent confirming product details, artwork, quantities, pricing, and production timelines prior to invoicing.
Once an invoice has been issued, the order is considered authorized for planning and production scheduling, and a minimum cancellation fee of $125 will apply, regardless of payment status. This fee covers administrative time, project planning, artwork review, order preparation, scheduling, and production coordination already invested in the order.
If materials have been ordered, artwork has been created, files have been digitized, proofs have been approved, or production has begun, the customer is also responsible for all costs incurred, including but not limited to design fees, digitizing fees, materials, shipping charges, return shipping, restocking fees, and production expenses.
Once production has begun, custom and bulk orders are non-cancelable and non-refundable.
By approving a quote and requesting an invoice, the customer acknowledges and agrees to these terms.